Privacy Policy

Divine House knows that your privacy is both an important and sensitive subject. As such, safeguarding your privacy is one of our highest priorities, whether the information is gathered in person, over the telephone, through our facsimile machines or via our website. Divine House is vigilant in protecting the private information of every visitor of our website. This entails not allowing sensitive data to fall into the hands of third parties and unaffiliated individuals or businesses.

We value the trust you place in Divine House, and we strive to maintain that trust by only allowing your information to be seen and shared by Divine House staff and our affiliates. We only use such information for our own purposes, and not those of any outside entity. We will not share your personal information with third parties, and have no plans to do so, with some exceptions. We may use and share your information as we:

– Treat you
– Run our organization
– Bill for your services
– Help with public health and safety issues
– Do research
– Comply with the law
– Respond to organ and tissue donation requests
– Work with a medical examiner or funeral director
– Address workers’ compensation, law enforcement, and other government requests
– Respond to lawsuits and legal actions

Acceptance of Terms

By using this website, you agree to Divine House’s privacy policy and terms and conditions. We reserve the right at any time to change, modify, add to, or remove portions of this privacy policy. Upon any changes to our privacy policy in the future, we will post the updated policy on the top of this page. You are encouraged to check on this policy page periodically for updates.

If we update our policy regarding the way we use or share users’ personal information, we will provide notice of the revised privacy policy through the email address(es) you have submitted through our website. By continuing to use the website and our services, you agree to accept our amended privacy policy.

How do we collect information?

We utilize browser cookies which do not store any personal information about you. If you voluntarily send us information, by email, by facsimile or by completing one of our online registration forms, we will retain the information so that we may respond to your request.

Besides basic information that can be gathered from your IP address simply by visiting our website, you have the opportunity to share more specific information with us through our website in the following ways:

– Entering your email address to sign up for our newsletter.
– Submitting personal information through one of our website’s contact forms
– Entering basic personal information to download one of our website’s digital products, such as an eBook.
– Answering questions in one of our online quizzes or self-assessments
– Entering personal and health insurance policy information through our Insurance Verification form
– Starting a live chat with one of our representatives

What kind of information can we collect from you?

Other than transmitting location information from your home or mobile device when you visit our website, you have the opportunity to share the following types of information with us through various forms, pages and plug-ins on this website:

– First and last name
– Email address
– Phone number
– Information about your background and/or questions for us
– Street address*
– Date of birth*
– Insurance policy information*

*Only if you fill out our insurance information form – or possibly through our chat feature

How do we use your information?

Any information you submit to us through a contact form, live chat, insurance form, newsletter sign-up, online quiz, or download request will be kept confidential, but may be used in the following ways:

– To improve our website so we can better serve you and those like you
– To better communicate with you and fulfill your customer service requests
– To follow up with you after the initial point of contact
– To inform you of a contest, promotion, survey, or other site feature or campaign
– To ask for ratings and reviews of services
– To personalize the visitor’s experience and to deliver the type of content and offerings most relevant to you

How do we protect your information?

Currently, we have put the following safety measures in place to protect visitors’ sensitive information:

– We do not use vulnerability scanning.
– We use regular malware scanning.
– Each website session is protected by secured networks, namely encryption via secure sockets layer (SSL) technology. All information you transmit per session is only accessible by a limited number of persons who have designated access rights and are sworn to keep such information confidential.

Third-Party Disclosure

Divine House does not sell, trade, or transfer personally identifiable information to outside parties except with advanced notice to our users. “Outside parties” does not include website hosting partners and other entities who assist Divine House in maintaining our website, conducting our business, and serving our users. However, these parties are obligated to keep this information confidential.

Any visitor information that is considered non-personally identifiable may be provided to or shared with other parties for marketing, advertising, and additional purposes.

Third-Party Links

Our website may include or offer third-party products or services on temporary or long-term bases. All third-party sites will have their own distinct and independent privacy policies.

Divine House bears no responsibility or liability for the content and activities of these linked sites. Even so, we always strive to protect our site’s integrity, and we welcome any feedback about such third-party links or sites.

HIPAA Policy

Divine House is in compliance with the Health Insurance Portability and Accountability Act (HIPAA) of 1996. A copy of the Notice of Privacy Practices is given to each client upon admission. The notice describes how medical information may be used and disclosed and how the client can gain access to this information. Clients have access to their own Medical Records.

Your Rights

When it comes to your health information, you have certain rights.
This section explains your rights and some of our responsibilities to help you.

Get an electronic or paper copy of your medical record.
You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. Ask us how to do this.

We will provide a copy or a summary of your health information, usually within 30 days of your request. We may charge a reasonable, cost-based fee.

Ask us to correct your medical record.
You can ask us to correct health information about you that you think is incorrect or incomplete. Ask us how to do this.

We may say “no” to your request, but we’ll tell you why in writing within 60 days.

Request confidential communications.
You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address.

We will say “yes” to all reasonable requests.

Ask us to limit what we use or share
You can ask us not to use or share certain health information for treatment, payment, or our operations. We are not required to agree to your request, and we may say “no” if it would affect your care.

If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. We will say “yes” unless a law requires us to share that information.

Get a list of those with whom we’ve shared information.
You can ask for a list (accounting) of the times we’ve shared your health information for six years prior to the date you ask, who we shared it with, and why.

We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). We’ll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months.

Get a copy of this privacy notice.
You can ask for a paper copy of this notice at any time, even if you have agreed to receive the notice electronically. We will provide you with a paper copy promptly.

Choose someone to act for you.
If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information.

We will make sure the person has this authority and can act for you before we take any action.

File a complaint if you feel your rights are violated.
You can complain if you feel we have violated your rights by contacting us using the information on page 1.

You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting www.hhs.gov/ocr/privacy/hipaa/complaints/

We will not retaliate against you for filing a complaint.